Client Advisor - San Marcos Outlet

The Client Advisor at San Marcos Outlet serves as a Brand Ambassador, embodying the Moncler Client Promise and representing the Brand’s values. This role involves delivering exceptional client experiences, creating a welcoming environment, discovering client needs, and cultivating relationships while achieving individual and store goals. Additionally, the Client Advisor supports the store team with Visual Merchandising or Training needs.

• Perform as a team player and contribute to the overall objectives of the store.
• Welcome every client and provide the utmost client experience in accordance with Moncler standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Achieve and exceed sales goals and key KPIs.
• Review and analyze personal KPI achievement and propose adjustments to sales approach.
• Collaborate with operations and store leadership to ensure adherence to Company policies and procedures.
• Support inventory preparation and execution as necessary.
• Maintain visual merchandising standards.

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward with a passion for the Brand and the fashion/luxury goods industry.
• Professional presentation and effective communication skills.
• Technologically savvy with proficiency in Microsoft tools.