Summary
The Client Advisor delivers exceptional client experiences by embodying brand values, welcoming clients, discovering needs, and guiding purchases while supporting store goals and visual merchandising or training as needed.
Responsibilities
- Provide exceptional client service and represent the brand promise.
- Welcome clients and cultivate long lasting client relationships through engagement and client management.
- Drive sales and key KPIs through proactive outreach to existing and new clients.
- Support inventory preparation and execution and follow up on charge sends repairs and holds.
- Maintain visual merchandising standards and respect brand presentation guidelines.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in activities contributing to store objectives.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Customer service or hospitality experience acceptable in lieu of retail experience.
- Team oriented with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable punctual and flexible with the ability to perform varied duties as requested.
- Ability to communicate in English required additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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