SummaryAs a Client Advisor at the Sawgrass Outlet, you will serve as a Brand Ambassador, embodying the Moncler Client Promise and representing the Brand's values. You will deliver exceptional client experiences by creating a welcoming environment, discovering client needs, and cultivating relationships, while achieving and exceeding individual and store goals.
Responsibilities- Perform as a team player and participate in all activities contributing to the overall objectives of the store.
- Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
- Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
- Achieve and exceed sales goals and key KPIs such as Average Dollar Transaction, Units per Transaction, Data Capture, and Repurchase Rate.
- Collaborate with operations and store leadership to ensure adherence to all Company policies and procedures.
- Support in inventory preparation and execution as necessary.
- Proactively follow up with customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
Requirements- Minimum 2 years of retail experience, preferably in a luxury environment.
- Team-oriented with excellent interpersonal skills.
- Client-centric individual who thrives in a fast-paced and dynamic environment.
- Fashion-forward, with a passion for the Brand and general interest in the fashion/luxury goods industry.
- Professional presentation with effective communication skills both verbally and in writing.
- Technologically savvy with proficiency in Microsoft tools such as MS Word, MS Excel, and Outlook.
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