We are currently seeking a Client Advisor to join our dynamic boutique team.
ROLE
The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.
MISSION
- Provide outstanding client and after-sale service to all visitors and clients
- Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
- Cultivate a robust client portfolio to secure a proactive and growing business
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
- Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
- Show a transparent and genuine attitude with the client and create a unique connection with them
- Communicate in a professional and sincere way, with clients and colleagues
- Effectively use all the available tools to optimize business opportunities
- Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
- Upholds and adheres to all company policies and operational procedures
PROFILE
- Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
- Have passion for the fashion culture, like to create personalized looks
- Have a business mindset and an entrepreneurial spirit
- Strong team spirit to achieve common goals
- At ease with using tools and applications, adapts quickly with new technology
- Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
- Proactive, passionate & with a problem-solving attitude
- Excellent written, oral & listening skills, in English and local language, additional languages preferred
- Embrace change and see it as an opportunity to grow and develop
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
