Summary
The Client Advisor contributes to store sales and KPI achievement by delivering a memorable and sophisticated client experience. This role supports the management team and colleagues while upholding brand values and standards. The Client Advisor cultivates client relationships and drives performance with an entrepreneurial mindset.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect and reconnect with clients to identify needs and anticipate requests
- Cultivate and maintain a robust client portfolio
- Drive individual sales and KPI goals with a business oriented approach
- Create personalized and timeless looks for clients
- Communicate professionally and sincerely with clients and colleagues
- Use available tools and applications to optimize business opportunities
- Support and collaborate with front and back-of-house teams
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in client facing roles in fashion, accessory retail, customer service, or luxury hospitality
- Passion for fashion and creating personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and collaboration skills
- Comfortable using tools and applications and quick to adapt to technology
- Ability to multitask and prioritize in a fast paced environment
- Proactive, passionate, and problem solving attitude
- Excellent written, oral, and listening skills in English; additional languages preferred
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