Client Advisor - South Coast Plaza

As a Client Advisor at South Coast Plaza, you will serve as a Brand Ambassador, embodying the Moncler Client Promise and representing the Brand's values. You will deliver exceptional client experiences by creating a welcoming environment, discovering client needs, and cultivating relationships, while achieving and exceeding individual and store goals.

• Perform as a team player and contribute to the overall objectives of the store.
• Welcome every client and provide the utmost client experience in accordance with Moncler standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Achieve and exceed sales goals and key KPIs.
• Collaborate with operations and store leadership to ensure adherence to all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand and interest in the fashion/luxury goods industry.
• Professional presentation and effective communication skills.
• Dependable, punctual, and flexible.
• Proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).