Summary
Deliver an exceptional luxury retail experience representing the brand, build and maintain client relationships, and drive sales performance at the South Coast Plaza location through personalized service and clienteling.
Responsibilities
- Embody the brand in every client interaction using the company sales approach.
- Develop and deepen client relationships to drive lifetime loyalty and repeat sales.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture and maintain client data using POS and client tracking systems.
- Drive business through key product pillars and convert clients through discovery.
- Create elevated in store experiences and memorable moments for clients.
- Leverage client feedback and NPS insights to improve service delivery.
- Support store hospitality and amenities to enhance client appointments.
Requirements
- Experience in retail or luxury retail or relevant client service experience.
- Proven track record of achieving commercial sales results.
- Ability to connect with and cultivate a diverse client base.
- Flexibility to work days, nights, weekends, and holidays.
- Proficiency with POS systems, client tracking systems, and email software.
- Authorization to work in the United States.
- College degree and multilingual skills preferred.
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