Summary
The Client Advisor acts as a brand ambassador delivering exceptional client experiences by welcoming clients, identifying needs, cultivating relationships, and supporting store goals. Reporting to store leadership, the role also supports visual merchandising, training, and operational tasks to uphold brand standards.
Responsibilities
- Welcome clients and provide exceptional client experiences in line with brand standards.
- Discover client needs and guide them across the brand to drive sales.
- Develop and maintain long-term client relationships through proactive outreach.
- Achieve and exceed sales goals and key KPIs such as ADT and UPT.
- Support inventory preparation and execute operational tasks as needed.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
Requirements
- Minimum 2 years of retail or client-facing service experience, preferably in luxury.
- Team-oriented with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast-paced environment.
- Proficiency with Microsoft tools such as Word, Excel, and Outlook.
- Ability to communicate in English; additional languages preferred.
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