Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, supports store goals, and may assist with visual merchandising or training needs. Reporting to store leadership, this role focuses on building client relationships, driving sales, and maintaining brand standards in a luxury retail environment.
Responsibilities
- Welcome clients and provide high level client service consistent with brand standards.
- Develop and cultivate long lasting client relationships through proactive outreach and engagement.
- Achieve and exceed individual sales goals and key KPIs such as ADT and UPT.
- Support inventory preparation and execute inventory related tasks when needed.
- Follow up on customer charge sends, repairs, and holds promptly.
- Maintain visual merchandising standards and assist with merchandising tasks.
- Collaborate with store operations and leadership to adhere to company policies and procedures.
- Participate as a team player and contribute to a positive store environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English required; additional languages preferred.
- Willingness to perform additional duties as requested by management.
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