SummaryAs a Client Advisor/Stylist at our Dallas Highland Park Boutique, you will play a vital role in driving sales and providing an exceptional client experience. You will be responsible for mastering the client journey, building strong relationships, and delivering the Valentino Couture Service with excellence.
Responsibilities- Master the Client Journey to create strong long-term client relationships.
- Engage proactively with existing and potential clients.
- Deliver the Valentino Couture Service impeccably in every phase.
- Implement personalized reach-out campaigns and utilize clienteling tools.
- Capture client data and maintain detailed client information.
- Achieve sales, KPIs, and CRM targets consistently.
- Guide clients across all brand categories and curate looks.
- Develop strong product and fit knowledge through training and fit sessions.
- Prepare for client appointments and create a welcoming environment.
- Assist with sales and after-sales activities, including returns and repairs.
- Ensure product maintenance and replenishment on the floor.
- Partner with the team for seamless store operations and presentation standards.
- Liaise with the Visual team to follow display guidelines.
- Perform operational tasks, including client transactions and shipping/receiving.
Requirements- Previous luxury retail sales experience with a focus on clientele.
- Proven track record in achieving sales results.
- Exceptional customer relationship building skills.
- Strong verbal and written communication skills.
- Proficiency in operating retail POS systems and MS Office Programs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Foreign language skills are a plus.
- Action-oriented and results-driven.
- Problem-solving skills and a team player.
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