Summary
The Client Advisor represents the brand and delivers exceptional client experiences while achieving individual and store goals. The role develops lasting client relationships, shares product knowledge, and supports store needs in visual merchandising or training.
Responsibilities
- Welcome clients, discover their needs, and provide an engaging brand experience.
- Build and maintain client relationships through active clientele management and proactive outreach.
- Meet and exceed sales goals and key performance indicators, and review results to improve performance.
- Maintain product knowledge and collaborate with the team to support store objectives.
- Follow company policies, assist with inventory, and follow up on customer charge sends, repairs, and holds.
- Support visual merchandising standards and maintain professional brand presentation.
Requirements
- At least 2 years of retail experience, preferably in a luxury environment; relevant client-service experience may be considered.
- Strong interpersonal, communication, and teamwork skills, with a client-centric approach.
- Fashion-forward outlook and interest in luxury goods.
- Professional presentation, dependability, punctuality, and flexibility.
- Fluency in written and spoken English; additional languages are preferred.
- Proficiency with Microsoft tools, including Word, Excel, and Outlook.
