Summary
Deliver exceptional client experiences representing a luxury jewelry brand through personalized service, clienteling, and achievement of commercial targets. Use strong communication and sales skills to build lasting client relationships and drive repeat business while supporting in-store hospitality and merchandising standards.
Responsibilities
- Engage clients using a personalized selling approach to create memorable in-store experiences.
- Develop and maintain client relationships to drive repeat purchases and lifetime loyalty.
- Consistently achieve or exceed monthly, quarterly, and annual sales targets.
- Capture and maintain accurate client data using POS and client tracking systems.
- Convert client opportunities through discovery and product expertise during appointments.
- Support store hospitality and amenities to enhance the client experience.
- Leverage client feedback and NPS insights to improve service delivery.
- Collaborate with the team to drive business through key product pillars.
- Work flexible hours including nights, weekends, and holidays.
Requirements
- Experience in retail or luxury retail or relevant client service experience such as hospitality.
- Proven track record of achieving commercial sales results.
- Ability to connect authentically with a diverse client base.
- Proficiency with POS systems, client tracking systems, and Microsoft Outlook or email.
- Flexibility to work nontraditional hours including weekends and holidays.
- Authorization to work in the United States.
- Strong communication and interpersonal skills.
- Desired: college or university degree.
- Desired: proficiency in multiple languages.
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