SummaryAs a Client Advisor at Tysons, you will serve as a Brand Ambassador, embodying the Moncler Client Promise and representing the Brand's values. You will deliver exceptional client experiences by creating a welcoming environment, discovering client needs, and guiding them across the brand, while achieving and exceeding individual and store goals. Additionally, you will support the store team and business with Visual Merchandising or Training needs.
Responsibilities- Perform as a team player and participate in all activities contributing to the overall objectives of the store.
- Contribute to and maintain a positive and collaborative work environment.
- Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
- Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
- Achieve and exceed sales goals and key KPIs.
- Review and analyze personal KPI achievement, actively proposing adjustments to sales approach.
- Learn and master Brand and product knowledge.
- Collaborate with operations and store leadership to ensure adherence to all Company policies and procedures.
- Support in inventory preparation and execution as necessary.
- Proactively follow up with customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Respect Moncler Brand standards in terms of grooming and behavior.
Requirements- Minimum 2 years of retail experience, preferably in a luxury environment.
- Team-oriented with excellent interpersonal skills.
- Client-centric individual who thrives in a fast-paced and dynamic environment.
- Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
- Professional presentation; able to communicate effectively both verbally and in writing.
- Dependable, punctual, and flexible.
- Ability to communicate in English required, additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools.
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