Summary
The Client Advisor represents Panerai in the boutique, delivering exceptional luxury service and achieving individual sales and client relationship targets. The role combines product expertise, personalized selling, and support for daily boutique operations.
Responsibilities
- Achieve individual sales and KPI targets while supporting overall boutique performance.
- Welcome customers, understand their needs, guide them through the selling ceremony, and follow up on sales opportunities.
- Build client relationships, accurately maintain customer information, and support CRM initiatives and events.
- Share knowledge of Panerai products, brand history, and availability with customers.
- Support boutique operations, including opening and closing, inventory, repairs, security procedures, and maintaining the boutique environment.
- Provide professional after-sales service and ensure customer requests are resolved promptly.
Requirements
- At least 2 years of luxury retail sales experience.
- Strong luxury service orientation, selling skills, and customer service mindset.
- Excellent communication and interpersonal skills, with empathy and the ability to develop a client network.
- Results-oriented, self-motivated, curious, and attentive to detail.
- Ability to manage multiple tasks and strong computer skills.
- Fluent in English; additional language skills are a plus.
