Client Advisor - UTC San Diego

Summary

Client Advisors sell on the boutique floor and drive sales targets while delivering memorable, client-focused experiences across in-store and omnichannel touchpoints. They act as brand ambassadors, build long-term client relationships through clienteling and outreach, and communicate product stories and technical details. Advisors also support daily store operations, visual merchandising and aftersales coordination to ensure operational excellence.

Responsibilities

• Achieve individual and boutique sales KPIs through proactive selling, upselling and client discovery
• Develop and maintain client relationships via outreach, appointments and qualitative client data collection
• Present product storytelling, demonstrations and technical information to build trust and close sales
• Support daily store operations including inventory, cash handling, security, store opening/closing and aftersales coordination
• Use retail systems (e.g., CEGID, Salesforce) and execute visual merchandising and window presentation

Requirements

• Minimum 2 years experience in luxury retail or related sales environment
• Knowledge of watches, lifestyle trends and retail KPIs; strong digital tool familiarity
• Fluent in English and Spanish (bilingual); additional languages a plus
• Proven selling skills, clienteling experience and ability to meet outreach/appointment targets
• Strong interpersonal skills, energetic self-starter, team-oriented and adaptable in a fast-paced environment