Summary
Retail Client Advisor responsible for delivering exceptional in-store sales and client development in a luxury watch boutique. Drives sales targets through personalized clienteling, omnichannel customer experiences, and collaboration with the boutique team. Supports daily store operations including inventory, cash management, visual merchandising, and aftersales coordination.
Responsibilities
- Achieve individual and boutique sales targets through proactive selling, upselling, and closing techniques.
- Develop and maintain long-term client relationships via outreach, appointments, and personalized clienteling.
- Deliver brand storytelling and product knowledge to build trust and enhance the client experience.
- Execute omnichannel sales strategies and leverage all client touchpoints to maximize opportunities.
- Perform visual merchandising, window animation, and maintain attractive product presentation.
- Support daily operations including inventory management, cash procedures, security, store opening and closing.
- Coordinate aftersales processes and ensure follow-through until product return or resolution.
Requirements
- Minimum 2 years of experience in luxury retail.
- Knowledge of and passion for watches, lifestyle trends, and related technologies.
- Fluent in English plus the local language; a third language is a plus.
- Proven selling skills: client discovery, presentation, storytelling, objection handling, and closing.
- Understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix) and use of digital tools.
- Familiarity with front and back retail tools such as CEGID and Salesforce.
- Strong interpersonal, communication, presentation skills, and a client-centric mindset.
- Self-motivated, energetic, adaptable, digitally savvy, and able to work effectively in a fast-paced team environment.
