Client Advisor

Summary

The Client Advisor represents Vhernier in the boutique, achieving sales targets and delivering an exceptional luxury client experience. The role builds lasting client relationships through product storytelling, clienteling, and effective use of CRM tools while supporting daily boutique operations.

Responsibilities

• Achieve or exceed sales targets and provide welcoming, personalized service to clients.
• Develop new and existing client relationships, capture client information, and follow up using CRM tools.
• Support after-sales clients, ecommerce inquiries, appointments, and special client requests.
• Maintain product and competitive-brand knowledge, including high jewelry and selling ceremony.
• Assist with boutique setup, inventory counts, audits, visual standards, events, and operational requests.
• Resolve client concerns and collaborate with boutique management and corporate teams.

Requirements

• High school diploma; college degree preferred.
• Luxury retail or hospitality experience preferred.
• Strong luxury customer service, communication, and interpersonal skills.
• Computer proficiency in Excel, Word, and PowerPoint; experience with logistics and operations.
• Self-starter and team player with flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods.