Summary
The Client Advisor drives store sales and KPI achievement by delivering a memorable and sophisticated client experience. This role builds and maintains client relationships, supports the management team, and upholds the Maison image and standards while promoting fashion culture and personalized styling.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect with clients to identify needs and anticipate future requests
- Cultivate and maintain a robust client portfolio
- Drive performance to exceed individual sales and KPI goals
- Create personalized and timeless looks for clients
- Communicate professionally with clients and colleagues
- Use available tools to optimize business opportunities
- Support collaboration between front and back of house teams
- Uphold company policies and operational procedures
Requirements
- Preferred experience in fashion accessory retail, customer service, or luxury hospitality
- Passion for fashion and creating personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable with tools and applications and adapting to new technology
- Able to work in a fast paced environment and multitask
- Proactive and problem solving attitude
- Excellent written oral and listening skills in English; additional languages preferred
- Willingness to embrace change and develop professionally
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