Client Advisor - Woodbury Commons

As a Client Advisor at Woodbury Commons, you will play a crucial role in building and maintaining client relationships within the luxury market. You will be responsible for achieving sales goals while embodying the values of LOEWE and providing exceptional customer service.

• Meet or exceed monthly and yearly sales objectives to drive business growth.
• Provide outstanding, personalized customer service and build meaningful client relationships.
• Exceed individual KPI targets through top-tier customer service.
• Utilize CRM tools for personalized client engagement and future opportunities.
• Collaborate with colleagues to enhance the workplace environment.
• Maintain organization of the sales floor and stockroom.
• Contribute to the visual presentation of products according to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Record customer information accurately in the database.
• Promote store events through various communication channels.
• Maintain an organized client book and provide prompt follow-up on sales and inquiries.
• Address client-related issues, including shipping and alterations.
• Support shipping, receiving, and inventory control as needed.

• 3+ years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding sales targets and building relationships.
• Exceptional communication skills, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.
• Team-oriented mindset with a desire to collaborate effectively.
• Ability to thrive in a dynamic and fast-paced environment.
• Adaptability to cater to different customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language knowledge is a plus.