Client Advisor - Woodbury Outlet

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences, cultivates client relationships, and helps achieve store sales and KPI goals. Reporting to store leadership, the role supports visual merchandising, training needs, and day to day store operations while upholding brand standards.

Responsibilities

• Welcome and engage clients to provide an exceptional client experience.
• Develop and cultivate long lasting client relationships and manage clientele.
• Drive sales and achieve individual and store KPIs such as ADT and UPT.
• Proactively reach out to existing clients and develop new clients.
• Support inventory preparation and execution as necessary.
• Follow up on customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Collaborate with store leadership to adhere to company policies and procedures.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Client centric and team oriented with strong interpersonal skills.
• Professional presentation and effective verbal and written communication skills.
• Dependable, punctual, flexible, and able to work in a fast paced environment.
• Proficiency with Microsoft tools such as Word Excel and Outlook.
• Ability to communicate in English; additional languages preferred.