SummaryAs a Client Advisor at Gucci Wynn, you will be responsible for providing exceptional service to our clients, meeting their individual needs and expectations. You will serve as a Gucci Ambassador, promoting the philosophy and values of the brand and creating a luxury client experience.
Responsibilities- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by demonstrating excellent product knowledge and understanding of Gucci history and heritage.
- Drive individual KPI goals by ensuring high levels of customer service and sales quality.
- Capture meaningful customer data to build relationships and personalize future client development opportunities.
- Maintain an organized client book and provide appropriate follow-up on sales or client requests.
- Discuss fashion trends and developments in the luxury market with clients.
- Work collaboratively with colleagues to ensure a consistent and exceptional experience.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in accordance with Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and guidelines.
- Follow all company policies and procedures.
Requirements- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results.
- Excellent communication skills, both oral and written.
- Strong organization and follow-up skills.
- Accuracy and attention to detail.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-moving and dynamic environment.
- High flexibility and ability to adapt to different customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
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