SummaryAs a Client Advisor at Rimowa Yorkdale, you will be responsible for generating sales through exceptional client relations and product knowledge. You will act as an ambassador for the Rimowa brand, ensuring a high level of customer satisfaction and engagement.
Responsibilities- Achieve personal sales goals and support team members to achieve store sales goals.
- Educate clients with company history and the most current product knowledge.
- Maintain an active client book to cultivate new and existing client relationships.
- Ensure prompt follow-up with client purchases, repairs, and inquiries.
- Provide the best experience for customers by continuously building knowledge of company history, new products, and competitors.
- Understand and operate the store POS system, including opening and closing the register.
- Process payment and return of merchandise, conduct inventory counts, and adhere to company loss prevention policy.
- Maintain and execute store merchandising standards, readiness, and housekeeping duties.
Requirements- High school diploma or equivalent.
- Luxury sales experience is ideal.
- Previous experience in developing existing and prospecting new clients, with established client books preferred.
- Professional presentation and excellent communication skills, both verbal and written.
- Excellent problem-solving skills, positive attitude, and team player.
- Knowledge of fashion, design trends, and a love of travel.
- Ability to work varied hours and days, including nights, weekends, and holidays.
- Must be able to lift large boxes up to 20lbs repeatedly.
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