Summary
Based in New York City, the Client Ambassador will execute out-of-network and leased partner activations, focusing on prospecting, clienteling, and event-based sales to build long-term relationships with high-net-worth clients. The role acts as the brand representative across pre-, during-, and post-event touchpoints and requires frequent travel and close collaboration with department store partners and in-house teams to drive sales and ensure seamless fulfillment.
Responsibilities
- Spearhead pre-event prospecting and proactive outreach to build a pipeline for out-of-network and leased partnership events.
- Manage direct client interactions before, during, and after events to drive retention and long-term loyalty.
- Curate personalized product selections and client journeys based on preferences and purchase history.
- Achieve individual sales targets, consignment goals, and client conversion metrics during events.
- Coordinate appointments and act as point of contact for top-tier clients at leased partnership events.
- Partner with local department store teams, personal shoppers, and stylists to confirm appointments and share seasonal inspiration.
- Ensure seamless order fulfillment by managing follow-up, shipping, alterations, and tracking with store leadership.
- Capture customer information accurately in CRM and maintain inventory control during remote events.
Requirements
- Business school, university degree, or equivalent experience.
- Minimum of 3 years in a retail setting with a focus on clienteling, business development, or client coordination, preferably in luxury.
- Experience with offsite events, trunk shows, or remote selling is highly preferred.
- Proficiency with CRM software and Microsoft applications; tech-savvy and quick to learn new tools.
- Willingness to travel 50-75% and work a flexible schedule including evenings, weekends, and holidays.
- Exceptional networking, prospecting, relationship-building, organization, and customer service skills.
- Fluent in English; additional languages are a plus.
