Client Care Associate

As a Client Care Associate at Louis Vuitton in Cincinnati, you will play a crucial role in enhancing the client experience by providing exceptional after-sales service. You will act as a brand ambassador, ensuring that every client feels valued and understood, while fostering trusting relationships and promoting the Louis Vuitton Promise.

• Ensure clients are updated at all stages of the repair process to enhance their overall experience.
• Consistently follow up with clients regarding their items or inquiries, offering creative solutions and recommendations.
• Master in-depth knowledge of the brand's technological aspects, processes, and procedures.
• Collaborate with the Operations team to define a smooth Back of House process to support the client experience.
• Manage after care services, policies and procedures, inventory management, quality control, and client satisfaction.

• 3+ years of experience in a client-centric role.
• Ability to thrive in a fast-paced environment and contribute creativity and skill to the brand's success.
• Effective communication skills to educate clients on the intake, repair, and follow-up process.
• Dedication to elevating the client experience with a service-oriented mentality.