Client Care Expert - Ala Moana

As a Client Care Expert at Ala Moana, you will play a vital role in maintaining the legacy of Louis Vuitton by providing exceptional after sales and repair services to our clients. Your dedication will ensure a seamless process from receipt to the return of products, enhancing client satisfaction and loyalty.

• Deliver an exceptional after sales experience for our clientele by fulfilling timely commitments and addressing after sales issues with a solution-oriented approach.
• Communicate effectively with clients and store teams to ensure client satisfaction and address opportunities for improvement.
• Manage product repairs, client returns, personalization, special orders, and additional after sales services.

• Minimum of 3 years experience in after sales service or luxury repairs center/boutique/workshop.
• Experience in after sales functions within a fast-paced retail environment.
• Excellent organizational, advanced customer service, and administration skills.
• Proficiency in advanced Excel and computer skills.