Client Care Services General Manager

As a Client Care Services General Manager at Louis Vuitton's Legacy 1854 location near Dallas, Texas, you will lead a cross-functional team to deliver exceptional repair experiences for clients. Your role will focus on fostering a culture of service, quality, and efficiency while developing a client-centric environment.

• Develop teams to deliver the Louis Vuitton Promise through coaching and identifying training needs.
• Recruit and develop talents to build sustainable succession plans for Client Care Services.
• Set and manage team and individual goals, and assess performance.
• Create a positive work environment to motivate the team and encourage innovative solutions.
• Ensure proper recruitment, onboarding, and retention in partnership with HR teams.
• Design and implement programs to improve operational performance and ensure a safe work environment.
• Partner with senior leadership to ensure proper flow of spare parts and maintain service levels.
• Provide exceptional service to internal and external clients and monitor team performance in a call center environment.

• 7-10 years of relevant work experience.
• Elevated communication skills and an entrepreneurial mindset.
• Proven leadership abilities and innovative critical thinking skills.
• Ability to build cross-functional partnerships and demonstrate emotional intelligence.
• Proficiency in Spanish is a plus.