Client Care Technician - Long Island City

The Client Care Technician in Long Island City, Queens, NY, is responsible for serving clients by performing repairs and troubleshooting issues with damaged luggage. This role requires a hands-on approach to ensure products meet company standards and client satisfaction.

• Inspect used and returned products to determine repair requirements.
• Repair or replace defective parts using hand, power, or specially designed tools.
• Test and adjust repaired products for proper functioning.
• Estimate repair costs for labor and materials.
• Inspect new products for manufacturer defects or shipping damage.
• Operate computerized inventory and re-ordering systems.
• Assist in training CC Technician Trainees and store employees.
• Load, unload, and move materials manually or with equipment.
• Perform material handling activities such as counting, weighing, sorting, packing, and unpacking.
• Ensure safe working conditions per OSHA regulations.
• Maintain cleanliness of work areas and equipment.

• High School diploma or equivalent education required.
• Mechanical background with hand and power tools.
• 3 years of experience as a machine operator or assembler in manufacturing preferred.
• Experience in luggage repair required.
• Attention to detail and quality.
• Ability to work independently.
• Ability to lift 25lbs repeatedly.