SummaryThe Client Care Technician in Long Island City, Queens, NY, is responsible for serving clients by performing repairs and troubleshooting issues with damaged luggage. This role requires a hands-on approach to ensure products meet company standards and client satisfaction.
Responsibilities- Inspect used and returned products to determine repair requirements.
- Repair or replace defective parts using hand, power, or specially designed tools.
- Test and adjust repaired products for proper functioning.
- Estimate repair costs for labor and materials.
- Inspect new products for manufacturer defects or shipping damage.
- Operate computerized inventory and re-ordering systems.
- Assist in training CC Technician Trainees and store employees.
- Load, unload, and move materials manually or with equipment.
- Perform material handling activities such as counting, weighing, sorting, packing, and unpacking.
- Ensure safe working conditions per OSHA regulations.
- Maintain cleanliness of work areas and equipment.
Requirements- High School diploma or equivalent education required.
- Mechanical background with hand and power tools.
- 3 years of experience as a machine operator or assembler in manufacturing preferred.
- Experience in luggage repair required.
- Attention to detail and quality.
- Ability to work independently.
- Ability to lift 25lbs repeatedly.
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