SummaryAs a Client Care Technician in Beverly Hills, you will be responsible for performing repairs and troubleshooting issues with damaged luggage. You will play a crucial role in ensuring customer satisfaction by maintaining high standards of repair and service.
Responsibilities- Inspect used and returned products to determine repair requirements.
- Repair or replace defective or worn-out parts using hand, power, or specially designed tools.
- Test and adjust repaired products for proper functioning according to company standards.
- Estimate repair costs for used and returned products, considering both labor and materials.
- Inspect new products for manufacturer defects or shipping damage and communicate findings.
- Operate computerized inventory record-keeping and re-ordering systems.
- Assist the Head Technician in training CC Technician Trainees and store employees.
- Load, unload, and move materials manually or with hand-operated equipment.
- Perform material handling activities such as counting, weighing, sorting, packing, and unpacking.
- Ensure safe working conditions in compliance with OSHA regulations.
- Maintain cleanliness of work areas and equipment daily.
Requirements- Minimum of 2 years of experience in a manufacturing/technical environment.
- Completion of a High School diploma or equivalent education.
- Mechanical background with experience using hand and power tools.
- 3 years of experience as a machine operator or assembler in manufacturing preferred.
- Experience in repairing industry products, specifically luggage.
- Strong attention to detail and quality.
- Ability to work independently and lift 25lbs repeatedly.
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