Client Data Steward
Location: Toronto, CHANEL Canada Corporate Office
Reports to: Head of Client Strategy
Contract: Full-time, Contract (18 Months)
Your role @ CHANEL:
At CHANEL we are committed to offering our clients the ultimate luxury experience. To fulfill this commitment, we have embarked upon an ambitious project to create a single view of our clients across all our systems and develop omni-channel client journeys which connect physical and digital client touchpoints. We use best in class tools to keep-up a steady contact between clients and our brand and to ensure we have the most up to date & highest quality data relating to our clients.
As we approach the first phase of the project, we are looking for a Data Steward to support us in our long-term ambition of elevating our client data management standards and ensuring consistency across all our touchpoints.
What impact you can create at Chanel:
- Ensure data quality and consistency by performing as appropriate profiling, cleansing, and standardization activities on customer data.
- Ensure accurate data consolidation by executing manual reviews and match & merge operations, following established rules.
- Become the ambassador of best practices for customer data management (collection, storage, sharing) by training and educating internal users and highlighting areas for improvement on data utilization.
- Contribute to the resolution of customer data issues by identifying underlying causes and implementing appropriate solutions.
- Ensure Data Subject Requests across the three divisions are actioned in time and efficiently by designing and owning a centralized process, with the support of legal and CRM teams.
- Provide wider support to the Project team in conducting testing and data operations across various touchpoints, as required.
- Support the definition of client data management rules in Canada market CRM platforms to best suit the need of the business.
- Assist legal with Data Privacy Impact Assessments documenting the technical requirements of projects on an ad hoc basis.
- Support CRM and Fashion team with client data insights, analytics, and reporting.
- Support Fashion CRM with additional clientelling-related projects and tasks as needed.
Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.
What you will bring to the role:
- You have at least 2-4 years of experience in customer data management.
- Knowledge of data governance principles and data quality standards.
- Excellent communication skills and ability to collaborate effectively with stakeholders at different levels and areas of expertise.
- Strong organizational skills, attention to detail, and ability to prioritize.
- Familiarity with data protection regulations (e.g., CASL) is a plus.
- You feel comfortable in the middle of complexity and uncertainty and enjoy the challenge of unfamiliar tasks.
You are energized by:
- You are motivated by the power of data and how it can be leveraged to offer seamless client experience and serve the broader business.
- You like working in a fast-paced, multinational environment and build strong relationships with local & global stakeholders across a multitude of departments.
What you will gain from this experience:
- Part of the Canada Fashion CRM team, you will have the opportunity to work on a global project at a pivotal stage where the business value is being realized.
- You will learn about new tools and technologies and gain exposure to many areas of the business, key stakeholders at all levels and local/regional project community.
- You will gain an in-depth knowledge of the client data journey (from collection, assessment, enrichment, and execution), latest customer data management rules, privacy laws, and industry best practices, while working for a leading brand in the luxury industry.
- You will understand the company’s key business strategies and priorities and get a strong awareness of brand culture.
Competitive salary: $75,000CAD base salary annually + bonus
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.
