Client Development Manager - Contact Center

The Client Development Manager will play a crucial role in understanding luxury clientele purchasing behaviors and driving client relations strategies for the Client Contact Center. This position focuses on the acquisition, engagement, retention, and growth of clients, with a special emphasis on virtual clientele and High Jewelry. The role involves leading the Diamond Expert team and supporting in-person appointments and events.

• Create and lead strategies to grow High Jewelry business and client relations.
• Develop and execute personalized client contact strategies.
• Foster cross-functional relationships and manage clienteling budgets.
• Drive sales and client development activities, both virtual and in-person.
• Optimize virtual tools to create unique client experiences.

• Minimum of 5 years of retail or luxury retail store management experience.
• Ability to travel to client appointments and events.
• Proven track record in sales generation and client relationship management.
• Flexibility to work non-traditional hours, including nights and weekends.
• Strong self-presentation and strategic planning skills.
• Preferred: College degree and gemologist certification.