Client Development Manager

Summary

Brand ambassador and business leader responsible for delivering elevated client experiences, driving business results, coaching and developing boutique teams, and supporting the Boutique Director with critical business knowledge. This role requires in-store presence and a flexible schedule including nights, weekends, and some holidays.

Responsibilities

• Spend time on the selling floor to coach and inspire the team to deliver elevated client experiences
• Foster a positive working environment and create a culture of feedback and teamwork
• Provide initial and ongoing training on product knowledge service delivery and House savoir faire
• Lead the team with agility and continuously improve based on key performance indicators
• Represent the brand in the market through community involvement partnerships and events
• Support boutique image and ensure operational standards are upheld
• Develop the client base through local relationships and seasonal initiatives
• Assist Boutique Director with business insights and team development

Requirements

• Minimum 5 years of related experience
• Bachelor's degree preferred
• Ability to lift 15 lb
• Flexible schedule with availability for late nights weekends and some holidays
• Strong people leadership and coaching skills
• Excellent communication skills
• Passion for the brand and commitment to client experience
• Foreign language skills preferred