Summary
The Client Development Manager will lead clienteling and CRM initiatives at the Madison Avenue boutique, support the sales team with training and data management, and act as the in-store liaison with regional and global marketing and digital teams to enhance client relationships and drive sales.
Responsibilities
- Lead daily, weekly, and monthly clienteling strategy to support sales performance
- Maintain and update client data to ensure CRM accuracy
- Develop tailored client journeys and personalized shopping experiences
- Oversee use of clienteling reporting tools and myTOUCH app within the store
- Serve as primary contact for EMEA Marketing CRM and WW Digital in-store teams
- Provide ongoing CRM and myTOUCH training and development to the sales team
- Manage and nurture client relationships to maximize satisfaction
- Collaborate with team members to ensure seamless in-store experiences
- Develop and apply comprehensive product knowledge to drive sales
Requirements
- Minimum 3 years of sales, VIC, and CRM experience preferably in luxury retail
- Strong knowledge of customer data analysis and relationship building
- Proficiency in Microsoft Office and Excel and other digital tools
- Excellent interpersonal, customer service, and teamwork skills
- General knowledge of sales, operations, and inventory
- Ability to lift and move up to 40 pounds
- Experience using CRM and clienteling applications
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