Client Development Manager

As a Client Development Manager, you will be responsible for advancing the adoption of Clienteling behaviors and tools through ongoing training, development, and support of sales teams and field leaders. Your role will ensure alignment with the Company’s strategy to generate profit, drive traffic, and enhance client relationships through client acquisition, retention, reactivation, and migration.

• Train and develop skills in maintaining strong relationships with key clients, understanding their needs and ensuring their satisfaction.
• Identify opportunities for sales growth and develop strategies to achieve sales targets.
• Develop and train retail teams on Clientelling tools and metrics.
• Prepare regular reports on client activities, sales performance, and market trends.
• Support stores’ strategies with personalized and curated client outreach and relationship management.
• Conduct store visits to train and support team and assess fluency on key initiatives.
• Lead on-site and virtual trainings for store teams.
• Collaborate with senior management to develop and implement client development strategies.
• Conduct market research to identify trends and opportunities within the retail industry.

• 3+ years of experience in retail field and stores.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Success in driving client engagement results.
• Proven results in training employees and exceptional communication skills.
• Weekend hours and travel required.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and as part of a team.