Client Engagement Regional Director, Northeast

Summary

The Regional Director, Client Engagement implements regional client engagement strategies to drive sales growth, client loyalty, and high-net-worth client development. The role partners with boutique and corporate teams, coaches boutique staff, and uses client data and analytics to improve performance.

Responsibilities

• Visit boutiques regularly to strengthen clienteling culture, improve KPIs, and coach teams on best practices.
• Lead client development plans, events, gifting initiatives, and high-potential client recruitment across the region.
• Support clienteling tools and training rollouts in partnership with regional and North America teams.
• Review client portfolios, data quality, and monthly results; develop actionable recommendations and improvement plans.
• Manage budgets, track ROI, and coordinate boutique openings, relocations, and client activations.

Requirements

• 10+ years of luxury goods retail or luxury hospitality management experience, including client development or engagement.
• Bachelor's degree in a business-related field preferred.
• Experience managing budgets and tracking project ROI, with strong business acumen and analytical skills.
• Strong coaching, communication, organizational, and interpersonal skills; ability to influence across stakeholders.
• Proficiency in PowerPoint and Excel; additional languages such as French are a plus.