Client Experience Coordinator - Ala Moana

As a Client Experience Coordinator at Cartier Ala Moana, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing the overall client journey.

• Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
• Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
• Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment support.
• Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
• Provide quick service requests and personalization services such as strap changes and engraving.
• Support client development activities, including data entry and report management.
• Provide high-level personal services, including directions and reservations.
• Assist with phone duties and appointment setting for phone inquiries.
• Optimize the boutique environment by managing traffic flow and maintaining visual standards.
• Partner with the Operations Coordinator for inventory control and product movement.
• Participate in daily boutique setup and special projects as needed.

• Associate’s or Bachelor’s degree preferred.
• Previous experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and MS Office experience required; SAP knowledge preferred.
• Must be available to work retail hours, including weekends, and travel for training as needed.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to handle multiple tasks with accuracy and precision.
• Collaborative approach with a "can do" attitude.
• Intellectual curiosity and passion for learning.