SummaryAs a Client Experience Coordinator at Cartier in Atlanta, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment support.
- Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including directions, reservations, and entertainment requests.
- Assist with phone duties and appointment setting for phone inquiries.
- Optimize boutique environment by managing traffic flow and maintaining visual standards.
- Partner with Operations Coordinator for inventory management and product movement.
- Participate in daily boutique set up and break down, and assist with special projects.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive boutique environment through teamwork and collaboration.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical and organizational skills.
- Strong understanding of client service needs and priorities.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude and passion for learning.
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