SummaryAs a Client Experience Coordinator at Cartier in Houston, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions, reservations, and entertainment requests.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow and appointment booking.
- Maintain sales floor appearance and assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory management and product movement.
- Assist with inventory control processes and boutique opening/closing.
- Organize client experience tools and assist with special projects.
- Develop brand knowledge and comply with security and operational procedures.
- Remain current on industry news and competition.
- Uphold Cartier standards and contribute to a positive boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Additional language skills are a plus.
- Availability to work retail hours, including weekends, and travel for trainings.
- Ability to work in a fast-paced, evolving environment.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude.
- Intellectual curiosity and passion for learning.
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