SummaryAs a Client Experience Coordinator at Cartier in Houston, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold Cartier's values and standards.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow management.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Participate in boutique opening/closing setup and breakdown.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Ability to work retail hours, including weekends, and travel for trainings.
- Strong analytical, organizational, and interpersonal communication skills.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude.
- Intellectual curiosity and passion for learning.
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