SummaryAs a Client Experience Coordinator at Cartier Scottsdale, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing their journey with personalized attention and services.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality throughout the client visit.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance the client experience.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow and appointment booking.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory management and product movement.
- Participate in daily set up and break down of boutique.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Must be available to work retail hours, including weekends.
- Ability to work in a fast-paced environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude.
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