Client Experience Coordinator

As a Client Experience Coordinator at Cartier Vancouver, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing the overall client journey.

• Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
• Support front podium duties, assisting with appointments and walk-in clients.
• Utilize Maison storytelling to enhance client experiences.
• Assist sales associates with appointment preparation and client entertainment.
• Facilitate seamless client experiences, including product presentation and sales finalization.
• Assist with quick service requests and personalization services.
• Support client development activities, including data entry and report management.
• Provide personal services such as directions, reservations, and entertainment requests.
• Assist with phone duties and appointment setting.
• Optimize boutique environment and support traffic flow and appointment booking.
• Assist with merchandising and display maintenance.
• Partner with Operations Coordinator for inventory management and product movement.
• Participate in daily boutique set up and break down.
• Assist with organization of client experience tools and special projects.

• Associate’s or Bachelor’s degree preferred.
• Previous experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills and MS Office experience required; SAP knowledge preferred.
• Must be available to work retail hours, including weekends, and travel for trainings.
• Ability to work in a fast-paced environment with strong analytical and organizational skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Collaborative approach with a "can do" attitude and passion for learning.