SummaryAs a Client Experience Coordinator at Cartier in Costa Mesa, you will play a crucial role in supporting the execution of the client experience strategy. You will work closely with boutique management to ensure exceptional service and uphold the brand's values and standards. Your efforts will contribute to creating seamless and memorable experiences that foster brand loyalty.
Responsibilities- Create exceptional client experiences by delivering a warm welcome and outstanding hospitality.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client interactions.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences through various activities, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization needs.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, such as restaurant reservations and entertainment requests.
- Assist with phone duties, including appointment setting and message retrieval.
- Optimize boutique environment by managing traffic flow and maintaining visual standards.
- Partner with Operations Coordinator for inventory control and product movement.
- Participate in daily boutique setup and breakdown.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for training.
- Ability to work in a fast-paced, evolving environment.
- Strong analytical, organizational, and interpersonal communication skills.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude.
- Intellectual curiosity and passion for learning.
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