SummaryAs a Client Experience Coordinator at Cartier in King of Prussia, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management and the overall team to deliver seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment support and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services and recommendations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement management.
- Participate in inventory control processes and boutique setup/breakdown.
- Assist with organization of client experience tools and special projects.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Availability to work retail hours, including weekends.
- Ability to work in a fast-paced environment with strong analytical and organizational skills.
- Strong understanding of client service needs and priorities.
- Collaborative approach with a "can do" attitude.
- Intellectual curiosity and passion for learning.
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