SummaryAs a Client Experience Coordinator at Cartier in Boston, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting hybrid environment needs.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment preparation.
- Support commercial team with front-of-house and back-of-house activities, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Provide recommendations and personal services, including directions and reservations.
- Support phone duties, including appointment setting and message retrieval.
- Optimize boutique environment by managing traffic flow and appointment booking tools.
- Assist with merchandising, display maintenance, and inventory control processes.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive and productive boutique environment through teamwork.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings.
- Ability to work in a fast-paced environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude and passion for learning.
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