Client Experience Coordinator - Long-Term Temporary Assignment

As a Client Experience Coordinator at Cartier in Houston, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold Cartier's values and standards.

• Create exceptional client experiences by delivering outstanding hospitality and supporting hybrid environment needs.
• Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
• Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment support.
• Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
• Support client development activities, including data entry and report management.
• Provide high-level personal services, including directions, reservations, and entertainment requests.
• Assist with phone duties, including incoming calls and appointment setting.
• Optimize boutique environment by managing traffic flow and maintaining visual standards.
• Partner with Operations Coordinator for inventory control and product movement.
• Participate in daily boutique set up and break down.
• Develop brand knowledge and comply with security and operational procedures.
• Contribute to a positive boutique environment through teamwork and collaboration.

• Associate’s or Bachelor’s degree preferred.
• Previous experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and MS Office experience required; SAP knowledge preferred.
• Availability to work retail hours, including weekends, and travel for training.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to handle multiple tasks with accuracy and precision.
• Collaborative approach with a “can do” attitude and passion for learning.