Client Experience Coordinator - Miami Design District

As a Client Experience Coordinator at Cartier in the Miami Design District, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing client development opportunities.

• Create exceptional client experiences and deliver outstanding hospitality.
• Support front podium duties, assisting with appointments and walk-in clients.
• Utilize Maison storytelling to enhance client experiences.
• Assist sales associates with appointment preparation and client entertainment.
• Facilitate seamless client experiences, including product presentation and sales finalization.
• Assist with quick service requests and personalization services.
• Support client development activities, including data entry and report management.
• Provide high-level personal services, such as restaurant reservations and entertainment requests.
• Assist with phone duties and appointment setting.
• Optimize boutique environment and support traffic flow management.
• Assist with merchandising and display maintenance.
• Partner with Operations Coordinator for inventory and supply management.
• Participate in inventory control processes and special projects.
• Develop brand knowledge and comply with security procedures.
• Contribute to a positive and productive boutique environment.

• Associate’s or Bachelor’s degree preferred.
• Previous experience in luxury retail, service, or hospitality industry is a plus.
• Excellent computer skills and MS Office experience required.
• Ability to work retail hours, including weekends, and travel for training.
• Strong analytical, organizational, and communication skills.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Collaborative approach with a "can do" attitude.
• Intellectual curiosity and passion for learning.