SummaryAs a Client Experience Coordinator at Cartier Palm Beach, you will support the execution of the client experience strategy, ensuring exceptional service and brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold Cartier's values and standards.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting hybrid environment needs.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and support sales associates in appointment preparation.
- Facilitate seamless client experiences by assisting with product presentation, sales finalization, and client data capture.
- Provide quick service requests and personalization services, such as strap changes and engraving.
- Support client development activities, including data entry and report management.
- Assist with phone duties, including appointment setting and message retrieval.
- Optimize boutique environment by managing traffic flow, appointment booking, and maintaining visual standards.
- Partner with Operations Coordinator for inventory control and product movement.
- Participate in daily boutique set up and break down, and assist with special projects.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive boutique environment through teamwork and collaboration.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude and passion for learning.
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