SummaryAs a Client Experience Coordinator at Cartier in Palo Alto, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experience.
- Assist sales associates with appointment support and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement.
- Participate in daily boutique set up and break down.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Availability to work retail hours, including weekends.
- Ability to work in a fast-paced environment.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to handle multiple tasks.
- Collaborative approach and passion for learning.
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