SummaryAs a Client Experience Coordinator at Cartier Toronto Bloor, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment support.
- Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, such as restaurant reservations and entertainment requests.
- Assist with phone duties, including appointment setting and message retrieval.
- Optimize the boutique environment by managing traffic flow and supporting inventory control processes.
- Assist with merchandising, display maintenance, and boutique supply inventory management.
- Participate in daily boutique set up and break down, and assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with excellent interpersonal communication skills.
- Intellectual curiosity and passion for learning.
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