SummaryAs a Client Experience Coordinator at Cartier Tysons, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing the overall client journey.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions, reservations, and entertainment requests.
- Assist with phone duties and appointment setting for inquiries.
- Optimize boutique environment and support traffic flow management.
- Assist with merchandising, display maintenance, and inventory control processes.
- Develop brand knowledge and comply with security and operational procedures.
- Contribute to a positive and productive boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Availability to work retail hours, including weekends, and travel for training.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to handle multiple tasks with accuracy and precision.
- Collaborative approach with a "can do" attitude.
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