SummaryAs a Client Experience Coordinator at Cartier Tysons, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, contributing to a unified experience across North America.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment support.
- Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
- Provide quick service requests and personalization services, including strap changes, bracelet sizing, and engraving.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions, restaurant reservations, and entertainment requests.
- Assist with phone duties, including incoming calls and appointment setting.
- Optimize the boutique environment by managing traffic flow and maintaining visual standards.
- Partner with the Operations Coordinator for inventory control and product movement.
- Participate in daily set up and break down of the boutique.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical, organizational, and communication skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude and passion for learning.
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